Our site respects your privacy and the security of your personal information. For this reason, we have updated our Privacy Policy ("Policy"). It describes the information that we collect, how we use it and what choices you have. This Policy applies when you access our websites and mobile applications, contact us by phone, email, and chat or connect with us in any other manner, including in our social media. We may change or add to this privacy policy, so we encourage you to review it periodically.
TYPES OF INFORMATION WE COLLECT MAY INCLUDE:
• Name;
• Mailing address;
• E-mail address;
• Phone (or mobile) number;
• Date of birth or age;
• Credit/debit card number;
• Purchase/return/exchange information;
• Registry or list information;
• Loyalty account information;
• Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information).
AUTOMATED INFORMATION COLLECTION
We may connect information collected automatically with information we already have about you in order to identify you as a site guest, and to improve your experience. If we are able to identify you as a site guest we may, for example, link your activity on our website to your activity on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us - online, mobile, on phone, etc.
In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how users are shop on our website, on our mobile applications, and on our phone system, the performance of our marketing efforts, and your response to those marketing efforts.
AUTOMATED COLLECTION
We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us or third parties that use our services. This information helps us recognize repeat users, customize their website experience, store items in their cart between visits and make our marketing messages more relevant. Examples of this information include but are not limited to pages you visit, ads you click on, type of browser/device/hardware, purchase information, IP based geographic location and search terms. These technologies also enable us to prevent fraud or other harmful activities.
We may also allow third-party companies to place tags on our digital properties. The tags may collect information from cookies placed by other third-party companies. Our Privacy Policy does not cover these third-party companies. Please contact these third party companies directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.
HOW IS YOUR INFORMATION USED?
Examples of how we use the information we collect include:
PRODUCT AND SERVICE FULFILLMENT
• Fulfill and manage purchases, orders, payments, and returns/exchanges;
• Respond to requests for information about our products and services in our catalogs, on our websites or mobile applications, or to otherwise serve you;
• Connect with you regarding guest service via our customer care center or on social media or internet chat platforms or via text messages;
• Provide services such as a Wishlist that the consumer can choose to share.
• Fulfill benefits associated with use of our services, such as award and redeem points through our loyalty programs, etc.
• Administer sweepstakes and contests;
• Deliver catalogs, promotions, offers, newsletters, e-mails, mobile messages, and social media notifications;
• Provide interactive features of the website or mobile applications, such as product reviews or daily/weekly promos, send marketing communications and other information regarding products, services and promotions;
• Administer promotions, surveys, and focus groups.
USER EXPERIENCE INFORMATION
In order to improve guest online and mobile shopping experiences, help with fraud identification, and assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information entered during checkout process), browser and device information.
SOCIAL MEDIA
Our site engages with guests on multiple social media platforms. If you contact us on one of our social media platforms, request guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.
INFORMATION FROM OTHER SOURCES
We may collect data that is publicly available online. For example, information you submit in a public forum (e.g., a blog, chat room, or social network) may be used to personalize your experience. You are responsible for the information you choose to post online.
We also obtain information provided by third parties. For instance, we obtain demographic and other information from companies that can enhance our existing guest information to improve the accuracy and add to the information we have about our guests (e.g., adding address information).
This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.
INTERNAL OPERATIONS
• Improve the effectiveness of our website, mobile experience, customer care experience, products, services, and marketing efforts.
• Conduct research and analysis, including focus groups and surveys.
• Perform other business activities as needed, or as described elsewhere in this policy.
PREVENTION OF FRAUD AND OTHER HARM
Prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business.
HOW IS YOUR INFORMATION SHARED?
OUR SITE SUBSIDIARIES AND AFFILIATES
We share the information we collect within our site, which includes all our site subsidiaries and affiliates. Our site may use this information to offer you products and services that may be of interest to you.
Our site owns and operates websites, mobile applications, and issues the our site Credit Card.
SECURITY METHODS
We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or "hacker proof." You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
CHILDREN'S PERSONAL INFORMATION
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. No one under age 13 may provide any personal information on the website. If you are under 13, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
